Measure your End-User Satisfaction and take action

Evaluate IT Core Service Capabilities

Evaluate relative importance of, and satisfaction with, core IT services, broken down by seniority level, and highlight key departments where improvements are needed.

Provide Targeted Department Feedback

Share end user satisfaction and importance ratings of core IT services, IT communications and business enablement to focus on the right end user groups or lines of business, and ramp up satisfaction and productivity.

Assess Business Enablement and IT Communications
  • Evaluate end user perspectives on company innovation, IT agility, and satisfaction with how technology enables them to do their job. Identify opportunities to improve the reputation of IT, both across the organization and within specific departments.
  • Assess IT’s receptivity for end user feedback and ability to deliver timely and targeted training, ensure end users feel they are being heard and are given the skills to use the technology that IT provides.